Condition

Customer statement:

The statements regarding a flickering display apply to the panoramic display with the display areas on the instrument cluster and MMI and, if fitted, to the front passenger display and head-up display. The complaint can occur either on one display only or on multiple displays.

The customer complains that the display flickers briefly. The entire display is interrupted for a very short period of well below one second.

The time between two image dropouts is several seconds or minutes, or the issue may occur in isolation.

Complaints of this nature generally occur at lower temperatures below 10 °C.

Workshop findings:

Intermittent event memory entries are logged in diagnostic address 007E of the panoramic display. The time stamp in the freeze frame data should match the time at which the complaint first occurred. The frequency counter should be correspondingly high in the event of multiple occurrences.

As a rule, both event memory entries are logged at the same time. If only one of the two entries is logged, a connection with this description cannot be ruled out in the event of a corresponding customer complaint.

B125CF3 Video line electrical malfunction, display unit driver display with symptom number 9582603

B1BE8F1 Video transmission log error, display unit driver display with symptom number 9582605

Postpone repair

Technical Background

The cause for the complaint is voltage peaks of the PTC supplementary heater which occur when changing gears. This will temporarily interrupt the video signal.

Production Solution

Already implemented

Service

Please postpone the repair as there is currently no effective repair for the complaint described by the customer.

An adapter wiring harness is currently being developed as a remedy for this complaint. The adapter wiring harness will be available at the start of the second quarter of 2025.

You will be informed via this TPI as soon as the wiring harness is available.

If DISS is used in your market.

As part of the process, it is necessary that you activate the e-mail notification function in DISS for this TPI/this complaint. You will then automatically receive an e-mail from the DISS system as soon as new information for this complaint is available.

Proceed as follows:

Copy the TPI into the complaint in DISS.

When you do so, you will see a message indicating that a measure is being developed for the selected TPI and that you can receive an e-mail notification when the solution is available. If you would like to receive a notification, please select “Yes” for the query regarding the e-mail notification. Please note that you can only receive an e-mail notification if you have provided your e-mail address in the dealer portal.

Please do not close this complaint. If no measure is available before the archive date in 12 months, please extend the archive date. To do this, open the complaint in the DISS Monitor (order list → ‘Open archive candidates’ tab) and change the archive date to the maximum period using the calendar icon.

Warranty

Replacing parts or attempting repairs will not fix the problem. Unjustified work/replacement parts will be charged back. Invoicing under warranty is not permitted.

Additional Information

All parts and service references provided in this TPI are subject to change and/or removal.

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